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FAQ | Cloud-based Property Management System

FAQ's

Buddy runs via the Internet—not your local computer. All you need is 1) a Web browser e.g. Chrome and 2) Adobe Acrobat (both are free to download).

Buddy is currently available in English. Please contact us for other language

There are three ways to open the Guest-Input-Mask:
1. Open an empty Input-Mask for a new guest: Simply click on a free bed on the calendar.
2. Open an existing guest Input-Mask: Click on any of the Bookings on the calendar.
3. Search for an existing guest: Type in the Booking ID/Reservation ID/First Name/Last Name of the guest and click on the desired search result.

1. Click on a free bed in on the calendar (on arrival date in the desired room).
2. Enter the name of the guest.
3. Adjust departure and the number of persons.
4. Click Save and the new reservation appears on the calendar.

Open the Guest-Input-Mask. Now you can edit all information of the guest (name, address, ...) and edit / add / delete bookings, payments and articles. Finally click Save to save the changes or Cancel to discard the changes.

Open the Guest-Input-Mask. When the Guest-Input-Mask is open, click on 'Add Bed' each click adds a new bed to the booking based on availability. Type in the check-in and check-out dates, click on 'Save' and exit. Hint: For each room you want to add to the group booking, click ONE time on a free bed in the corresponding room on arrival date. That way, the correct room and arrival date are preselected in the booking line.

Open the Guest-Input-Mask. Now click on the 'Extension'. It appears a new and empty basket without an invoice number. By clicking 'Add Bed' and selecting empty beds, you can add new bookings to the basket. Finally click 'Save'.

Open the Guest-Input-Mask, click the trash icon to the right of the widget that allows you to enter the check-in time for the guest and then click on Save.

The basket holds (room-) bookings and articles. It can include any number of bookings and articles. The invoice is a printable version of the basket. For this you can define any number of text templates (such as receipt, confirmation, invoice, ...) in different languages​​.

Yes, just send us an e-mail with your logo in PNG format. We will then add it to the invoice.

We recommend using the Google Chrome, since it is very safe. Also Buddy works with the Mozilla Firefox and Apple Safari. Microsoft Internet Explorer is not supported.

No, Buddy is only offered as a web application and is available exclusively on our servers. Buddy thus is more a service than a software (sh. Software as a Service (SaaS)).

Click on 'Forgot Password' option at the bottom of the login page; enter your E-mail address on which you wish to receive the reset password link. Fill in the new password and login with the new credentials.

Yes, even before you log in to Buddy an encrypted connection (HTTPS) is established and persists until logout.

We make every night a full backup of your data. In addition, our server provider also creates a complete backup of your data, so that your data is secured twice.