Help

Need more Help?
customer-care
Send us a mail on
FAQ's

Buddy runs via the Internet—not your local computer. All you need is A Web browser.

Buddy is currently available in English. Please contact us for other language

There are three ways to open the Guest-Input-Mask:
1. Open an empty Input-Mask for a new guest: Simply click on a free bed on the calendar.
2. Open an existing guest Input-Mask: Click on any of the Bookings on the calendar.
3. Search for an existing guest: Type in the Booking ID/Reservation ID/First Name/Last Name of the guest and click on the desired search result.

1. Click on a free bed in on the calendar (on arrival date in the desired room).
2. Enter the name of the guest.
3. Adjust departure and the number of persons.
4. Click Save and the new reservation appears on the calendar.

Open the Guest-Input-Mask. Now you can edit all information of the guest (name, address, ...) and edit / add / delete bookings, payments and articles. Finally click Save to save the changes or Cancel to discard the changes.

Open the Guest-Input-Mask. When the Guest-Input-Mask is open, click on 'Add Bed' each click adds a new bed to the booking based on availability. Type in the check-in and check-out dates, click on 'Save' and exit. Hint: For each room you want to add to the group booking, click ONE time on a free bed in the corresponding room on arrival date. That way, the correct room and arrival date are preselected in the booking line.

Open the Guest-Input-Mask. Now click on the 'Extension'. It appears a new and empty basket without an invoice number. By clicking 'Add Bed' and selecting empty beds, you can add new bookings to the basket. Finally click 'Save'.

Open the Guest-Input-Mask, click the trash icon to the right of the widget that allows you to enter the check-in time for the guest and then click on Save.

The basket holds (room-) bookings and articles. It can include any number of bookings and articles. The invoice is a printable version of the basket. For this you can define any number of text templates (such as receipt, confirmation, invoice, ...) in different languages​​.

Yes!

Yes, just send us an e-mail with your logo in PNG format. We will then add it to the invoice.

We recommend using the Google Chrome, since it is very safe. Also Buddy works with the Mozilla Firefox and Apple Safari. Microsoft Internet Explorer is not supported.

No, Buddy is only offered as a web application and is available exclusively on our servers. Buddy thus is more a service than a software (sh. Software as a Service (SaaS)).

Click on 'Forgot Password' option at the bottom of the login page; enter your E-mail address on which you wish to receive the reset password link. Fill in the new password and login with the new credentials.

Yes, even before you log in to Buddy an encrypted connection (HTTPS) is established and persists until logout.

We make every night a full backup of your data. In addition, our server provider also creates a complete backup of your data, so that your data is secured twice.

Privacy Policy

We take privacy very seriously. It is a legal requirement as well. www.buddyres.com (herein referred to as Buddy) is always committed to protect your privacy when you visit our website. These policies only apply to our website and not to other companies, individuals or organizations who display our link. In similar fashion, our website might contain links or promotional details from other websites. Buddy recommends referring to their privacy policies if you are accessing their website. Buddy indemnifies itself against all data use on and reservations made via third party websites/agents.

Buddy will not sell, trade, or rent your personal information to others. We collect and use your information to comply with the law or for sending you information at your request. This information is collected for the safety of our guests, staffs and for records for legal compliance. Additional data may be collected for intelligence and/or statistical purposes. We may use IP addresses to compile and provide statistics about our visitors and traffic patterns as well as to administer the site and gather broad demographic information. IP addresses are not linked to personally identifiable information. Buddy may release account information when such release is reasonably necessary to comply with the law; enforce the terms of any of our user agreements; or protect the rights, property, and safety of Buddy, the users of its site, or others. Email address is required to send confirmation emails for reservations and in case we need to establish communication for any important/urgent matters. We are committed NOT to spam your email inbox.

We have ensured that we keep our website and data secured, we have put various security measures in place to block unauthorized traffic that may misuse our website or access the data. However, we also understand that internet is not the most secure medium.

We may change our privacy policy from time to time. Continued use of our website signifies that you adhere to our privacy policy. For any concerns please contact us at

It helps us improve user experience. Technology like cookies could be used to help you deliver content as per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.

Terms and conditions

This Master SaaS and Services Subscription Agreement (this “Master Subscription Agreement”) is entered into by and between Travelbud Technologies Private Limited (“Travelbud”), a company incorporated under the provisions of the Indian Companies Act, 2013 bearing CIN-U74999PN2015PTC157170, having its registered office at Plot# 347, ‘Yadatey’, 3rd Floor, Lane 5, Koregaon Park, S.N. 26/18, Ghorpadi, Pune- 411001 India, an affiliate of Backpacker Panda Holidays Pvt. Ltd., and the Customer (“Customer”). Travelbud and Customer are sometimes referred to jointly as the “parties” or singularly as a “party.”

RECITALS

WHEREAS, Customer desires to obtain access to the Services with respect to certain of its information technology needs; and Travelbud wishes to provide the Services to Customer, on the terms and conditions set forth in this Master Subscription Agreement. NOW, THEREFORE, in consideration of the mutual covenants and promises set forth herein, and other valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1.1 Purpose

This Master Subscription Agreement sets forth the terms and conditions under which Travelbud agrees to provide an IT enabled services & solution for the Hospitality & Travel Industry, through a Web based Property Management System designed especially for small to mid size resorts/hostels/hotels businesses (“Subscription Service/ Service”) for certain software application (such software application with any applicable documentation thereto, and programming and user interfaces therefor, a “Buddy Platform”) to Authorized Users related to Customer’s access to, and use of, such Subscription Services on the Buddy Platform, on payment of a fixed fee for such access as further set forth in payment receipt (“Invoice”).

1.2 The Services; Access and Right to Use

Subject to the terms and conditions of this Master Subscription Agreement, during the Term, Travelbud shall use commercially reasonable efforts to provide Customer and Authorized Users access to the Buddy Platform. Subject to the terms and conditions of this Master Subscription Agreement, during the Term, Travelbud hereby grants Customer and Authorized Users a non-exclusive, non-sublicensable, non-transferable, worldwide access and use the Buddy Platform, solely for internal business purposes as set forth herein.

1.3 Subscription Services

Each Invoice shall specify and further describe the Subscription Services to be provided in accordance with the representations and warranties set forth herein, and shall identify, fees, subscription term and other applicable terms and conditions.

1.4 Changes to Buddy Platform

Travelbud may, in its sole discretion, make any changes to the Buddy Platform that it deems necessary or useful to (i) maintain or enhance (a) the quality or delivery of Travelbud’s products or services to its customers, (b) the competitive strength of, or market for, Travelbud’s products or services, (c) such Buddy Platform’s cost efficiency or performance, or (ii) to comply with applicable law.

2.1 Administrative Users

During the configuration and set-up process for each Buddy Platform, Customer will identify an administrative user name and password for Customer’s Buddy account. Travelbud reserves the right to refuse registration of, or cancel user names and passwords it deems inappropriate.

2.2 Authorized Users

Customer may allow such number of Customer’s employees as indicated in the Invoice to use the Buddy Platform on behalf of Customer (“Authorized Users”). Authorized User subscriptions are for designated Authorized Users and cannot be shared or used by more than one Authorized User.

2.3 Authorized User Conditions to Use

As a condition to access and use of the Buddy Platform, (i) each Authorized User shall agree to abide by the terms of Travelbud’s end-user terms of use which it may adopt from time to time, (ii) Authorized User shall agree to abide by the terms of this Master Subscription Agreement, or a subset hereof. Customer shall immediately notify Travelbud of any violation of the terms of any of the foregoing by any Authorized User upon becoming aware of such violation and shall be liable for any breach of the foregoing agreements by any Authorized User.

2.4 Account Responsibility

Customer will be responsible for (i) all uses of any account that Customer has access to, whether or not Customer has authorized the particular use or user, and regardless of Customer’s knowledge of such use, and (ii) securing its Buddy account, passwords (including but not limited to administrative and user passwords) and files. Travelbud is not responsible for any losses, damages, costs, expenses or claims that result from stolen or lost passwords.

3.1 Software Restrictions

Customer will not, nor permit or encourage any third party to, directly or indirectly (i) reverse engineer, decompile, disassemble or otherwise attempt to discover or derive the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Buddy Platform or any software, documentation or data related to a Buddy Platform (“Software”); (ii) modify, translate, or create derivative works based on the Buddy Platform or any Software; (iii) modify, remove or obstruct any proprietary notices or labels; or (iv) use any Software or the Buddy Platform in any manner to assist or take part in the development, marketing or sale of a product potentially competitive with such Software or Buddy Platform. For the avoidance of doubt, Software and the Services, including all user-visible aspects of the Services, are the Confidential Information of Travelbud, and Customer will comply with Section 4 with respect thereto.

3.2 Customer Compliance

Customer shall use, and will ensure that all Authorized Users use, the Buddy Platform, Software, and the Services in full compliance with this Master Subscription Agreement, Buddy’s end-user terms of use and all applicable laws and regulations. Customer represents and warrants that it (i) has accessed and reviewed any terms of use or other policies relating to the Buddy Platform provided by Travelbud, (ii) understands the requirements thereof, and (iii) agrees to comply therewith. Travelbud may suspend Customer’s account and access to the Buddy Platform and performance of the Services at any time and without notice if Travelbud believes that Customer is in violation of this Master Subscription Agreement. Although Travelbud has no obligation to monitor Customer’s use of the Buddy Platform, Travelbud may do so and may prohibit any use it believes may be (or alleged to be) in violation of the foregoing.

3.3 Cooperation

Customer shall provide all cooperation and assistance as Travelbud may reasonably request to enable Travelbud to exercise its rights and perform its obligations under, and in connection with, this Master Subscription Agreement.

3.4 Training and Education

Customer shall use commercially reasonable efforts, at all times, to educate and train themselves in the proper use and operation of the Buddy Platform, and to ensure that the Buddy Platform is used in accordance with applicable manuals, instructions, specifications and documentation provided by Travelbud from time to time.

3.5 Customer Systems

Customer shall be responsible for obtaining and maintaining—both the functionality and security of—any equipment and ancillary services needed to connect to, access or otherwise use the Buddy Platform, including modems, hardware, servers, software, operating systems, networking, web servers and the like.

4.1 Confidential Information

Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has been, and may be, exposed to or acquired business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Confidential Information”). Confidential Information of Travelbud includes non-public information regarding features, functionality and performance of the Buddy Platform and Software. Confidential Information of Customer includes non-public data provided by Customer to Travelbud to enable the provision of access to, and use of, the Services as well as all content, data and information recorded and stored by the Buddy Platform for Customer (“Customer Data”). The terms and conditions of this Master Subscription Agreement, including all pricing and related metrics, are Travelbud’s Confidential Information.

4.2 Exceptions

Notwithstanding anything to the contrary contained herein, Confidential Information shall not include any information that the Receiving Party can document (i) is or becomes generally available to the public, (ii) was in its possession or known by it prior to receipt from the Disclosing Party, (iii) was rightfully disclosed to it without restriction by a third party, or (iv) was independently developed without use of any Confidential Information of the Disclosing Party.

4.3 Non-use and Non-disclosure

With respect to Confidential Information of the Disclosing Party, the Receiving Party agrees to: (i) use the same degree of care to protect the confidentiality, and prevent the unauthorized use or disclosure, of such Confidential Information it uses to protect its own proprietary and confidential information of like nature, which shall not be less than a reasonable degree of care, (ii) hold all such Confidential Information in strict confidence and not use, sell, copy, transfer reproduce, or divulge such Confidential Information to any third party, (iii) not use such Confidential Information for any purposes whatsoever other than the performance of, or as otherwise authorized by, this Master Subscription Agreement.

4.4 Compelled Disclosure

Notwithstanding Section 4.3, the Receiving Party may disclose Confidential Information of the Disclosing Party to the extent necessary to comply with a court order or applicable law; provided, however that the Receiving Party delivers reasonable advance notice of such disclosure to the Disclosing Party and uses reasonable efforts to secure confidential treatment of such Confidential Information, in whole or in part.

4.5 Remedies for Breach of Obligation of Confidentiality

The Receiving Party acknowledges that breach of its obligation of confidentiality may cause irreparable harm to the Disclosing Party for which the Disclosing Party may not be fully or adequately compensated by recovery of monetary damages. Accordingly, in the event of any violation, or threatened violation, by the Receiving Party of its obligations under this Section, the Disclosing Party shall be entitled to seek injunctive relief from a court of competent jurisdiction in addition to any other remedy that may be available at law or in equity, without the necessity of proving actual damages.

5.1 Ownership

Customer shall own all right, title and interest in and to the Customer Data. Travelbud shall own and retain all right, title and interest in and to (i) the Buddy Platform, Software and the Services and all improvements, enhancements or modifications thereto, (ii) any software, applications, inventions or other technology developed in connection with the Services, and (iii) all intellectual property and proprietary rights in and related to any of the foregoing (collectively, “Services IP”). To the extent Customer acquires any right, title or interest in any Services IP, Customer hereby assigns all of its right, title and interest in such Services IP to Travelbud.

5.2 Customer Data

Customer hereby grants to Travelbud a non-exclusive, transferable, sublicensable, worldwide and royalty-free license to use and otherwise exploit Customer Data to provide the Services to Customer hereunder and as necessary or useful to monitor and improve a Buddy Platform, Software and the Services, both during and after the Term. For the avoidance of doubt, Travelbud may use, reproduce and disclose Buddy Platform-, Software- and Services-related information, data and material that is anonymized, deidentified, or otherwise rendered not reasonably associated or linked to Customer or any other identifiable individual person or entity for product improvement and other lawful purposes, all of which information, data and material will be owned by Travelbud. It is Customer’s sole responsibility to back-up Customer Data during the Term, and Customer acknowledges that it will not have access to Customer Data through the Buddy Buddy Platform following the expiration or termination of this Master Subscription Agreement.

5.3 No Other Rights

No rights are granted except as expressly set forth herein.

6.1 Fees

Customer will pay Travelbud the then-applicable fees described in the Invoice, in accordance with the terms set forth therein (“Fees”), including, for the avoidance of doubt, any fees incurred through Customer’s use of the Buddy Platform exceeding a services capacity parameter specified on the Invoice.

6.2 Renewal Fees

Upon the commencement of each Renewal Term, (i) Customer shall be liable to Buddy for payment of a Renewal Fee. Customer hereby consents to Travelbud charging any such Renewal Fee to the credit card, or other payment method, associated with Customer’s account without need to provide any further notice or receive any further consent. Each “Renewal Fee” shall equal the Service Fee or Renewal Fee, as applicable, due to Travelbud during previous term as may be increased in Travelbud’s sole discretion by a percentage up to the Fee Increase Percentage specified on the applicable Invoice.

6.3 Payment

Travelbud may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Travelbud ten (10) days after the mailing date of the invoice (unless otherwise specified on the applicable Invoice). Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, plus all expenses of collection. In addition to any other remedies available, Travelbud may suspend Services in the event of payment delinquency.

6.4 Payment Disputes

If Customer believes that Travelbud has billed Customer incorrectly, Customer must contact Travelbud no later than ten (10) days after the closing date on the first billing statement in which the believed error or problem appeared in order to receive an adjustment or credit. Inquiries should be directed to Travelbud’s customer support department or the concerned department looking into such issues.

6.5 Taxes

Customer shall pay, and shall be liable for, all taxes relating to Travelbud’s provision of the Services hereunder.

6.6 No Deductions or Setoffs

All amounts payable to Travelbud hereunder shall be paid by Customer to Travelbud in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason except as may be required by applicable law.

7.1 Term

This Master Subscription Agreement shall remain in effect until the term or its termination as provided below. The term of each Invoice shall begin on the date such Invoice was generated to the period mentioned in the Invoice (the “Term”). Each Invoice shall renew for a period equal to the previous Term (each, a “Renewal Term”), unless written notice of non-renewal is received by the other party at least sixty (60) days, but not less than thirty (30) days, prior to the expiration of the then current term.

7.2 Termination

Travelbud may terminate this Master Subscription Agreement upon written notice to Customer if no Invoice is in effect. In addition to any other remedies it may have, either party may also terminate this Master Subscription Agreement upon written notice if the other party fails to pay any amount when due or otherwise materially breaches this Master Subscription Agreement and fails to cure such breach within thirty (30) days or as agreed upon by both parties after receipt of written notice of such breach from the non-breaching party.

7.3 Effect of Termination

Upon termination of the Master Subscription Agreement, each outstanding Invoice, if any, shall terminate and Customer shall immediately cease all use of, and all access to, the Buddy Platform. If (i) Travelbud terminates this Master Subscription Agreement pursuant to the second sentence of Section 7.2, or (ii) Customer terminates this Master Subscription Agreement pursuant to Section 7.2, all Fees that would have become payable had each outstanding Statement of Service remained in effect until expiration of its current term will become immediately due and payable.

7.4 Survival

Sections [3.1, 4–6, 7.2, 7.4, and 9–17] shall survive any termination or expiration of this Master Subscription Agreement. All other rights and obligations shall be of no further force or effect.

8.1 Warranties

Each party represents and warrants that it has the legal power to enter into this Master Subscription Agreement. Additionally, Customer warrants that (i) Customer owns or has a right to use and has obtained all consents and approvals necessary for the provision and use of all of the Customer Data that is placed on, transmitted via or recorded by the Buddy Platform and the Services; and (ii) the provision and use of Customer Data as contemplated by this Master Subscription Agreement and the Buddy Platform and the Services does not and shall not violate any Customer’s privacy policy, terms of- use or other agreement to which Customer is a party or any law or regulation to which Customer is subject to.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN OR IN AN INVOICE, TRAVELBUD DOES NOT WARRANT THAT ACCESS TO THE BUDDY PLATFORMS, SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES TRAVELBUD MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. FURTHER, TRAVELBUD MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO SERVICES PROVIDED BY THIRD PARTY TECHNOLOGY SERVICE PROVIDERS RELATING TO OR SUPPORTING A BUDDY PLATFORM, INCLUDING HOSTING AND MAINTENANCE SERVICES, AND ANY CLAIM OF CUSTOMER ARISING FROM OR RELATING TO SUCH SERVICES SHALL, AS BETWEEN TRAVELBUD AND SUCH SERVICE PROVIDER, BE SOLELY AGAINST SUCH SERVICE PROVIDER. THE BUDDY PLATFORMS, SOFTWARE AND SERVICES ARE PROVIDED “AS IS,” AND TRAVELBUD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Indemnification by Travelbud.

Travelbud will defend Customer against any claim, suit, demand, or action made or brought against Customer by a third party alleging that the Services, or Customer’s use or access thereof in accordance with this Master Subscription Agreement, infringes any intellectual property rights of such third party, and will indemnify and hold harmless Customer from any damages, losses, liabilities, suit, demand, or action. The foregoing obligations do not apply with respect to portions or components of any Buddy Platform or Service (i) not supplied by Travelbud, (ii) combined with other products, processes or materials where the alleged infringement relates to such combination, (iii) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (iv) where Customer’s use of the Services is not strictly in accordance with this Master Subscription Agreement.

To the maximum extent permitted by law, Travelbud excludes all liability and responsibility to the Customer, tort (including negligence), or otherwise, for any loss (including loss of Data, profits and savings) or damage resulting, directly or indirectly, from the use of, or reliance on, the Buddy Platform. The loss or damage suffered by the Customer as a result of Travelbud 's negligence or failure to comply to this Master Subscription Agreement, any claim by Customer against Travelbud arising from Travelbud 's negligence or failure will be limited in respect of any one incident, or series of connected incidents to the last fee paid by the Customer for the current Term of the Master Subscription Agreement. If the Customer is not satisfied with the Buddy Platform, Customer’s sole and exclusive remedy is to terminate the Master Subscription Agreement.

This Master Subscription Agreement, regardless of where executed, shall be subject to, governed by and construed in accordance with the laws of India. The courts in New Delhi shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.

Customer agrees that Travelbud may identify Customer as a customer and use Customer’s logo and trademark in Travelbud’s promotional materials. Customer may request that Travelbud stop doing so by submitting an email to at any time.Customer acknowledges that it may take Travelbud up to 30 days to process such request. Notwithstanding anything herein to the contrary, Customer acknowledges that Travelbud may disclose the existence and terms and conditions of this Master Subscription Agreement to its advisors, actual and potential sources of financing and to third parties for purposes of due diligence.

All notices, consents, and other communications between the parties under or regarding this Master Subscription Agreement must be in writing (which includes email and facsimile) and be addressed according to information provided on the Invoice. All notices, consents and other communications between the parties under a Invoice will be sent to the recipient’s address specified thereon. All communications will be deemed to have been received on the date actually received. Either party may change its address for notices by giving written notice of the new address to the other party in accordance with this Section.

Travelbud is not responsible nor liable for any delays or failures in performance of the Buddy Platform from any cause beyond its control, including, but not limited to acts of God, changes to law or regulations, embargoes, war, terrorist acts, acts or omissions of third party technology providers, riots, fires, earthquakes, floods, power blackouts, strikes, weather conditions or acts of hackers, internet service providers or any other third party or acts or omissions of Customer or any Authorized User.

Customer will not assign this Master Subscription Agreement to any third party without the prior written consent of the Travelbud. Travelbud can assign this Master Subscription Agreement to any third party without any requirement for intimation to the Customer in connection with an assignment to any third party or to an affiliate or in connection with any merger, reorganization, consolidation, sale of assets or similar transaction. Travelbud may sublicense any or all of its obligations hereunder.

If any provision of this Master Subscription Agreement is invalid, unenforceable or prohibited by Applicable Law, this Master Subscription Agreement shall be considered divisible as to such provision and such provision shall be inoperative and shall not be part of the consideration moving from any party to the other parties, and the remainder of this Master Subscription Agreement shall be valid, binding and of like effect as though such provision was not included herein. This Master Subscription Agreement, together with Invoice entered into hereunder and all exhibits, annexes and addenda hereto and thereto is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Master Subscription Agreement. All waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Master Subscription Agreement, and neither party has authority of any kind to bind the other party in any respect whatsoever. In the event of a conflict between this Master Subscription Agreement and any Invoice, such Invoice shall prevail unless otherwise expressly indicated in this Master Subscription Agreement or such Invoice. The heading references herein are for convenience purposes only and shall not be deemed to limit or affect any of the provisions hereof. Unless otherwise indicated to the contrary herein by the context or use thereof:

(i) the words “hereof,” “hereby,” “herein,” “hereto,” and “hereunder” and words of similar import shall refer to this Master Subscription Agreement as a whole and not to any particular Section or paragraph of this Master Subscription Agreement;

(ii) the words “include,” “includes” or “including” are deemed to be followed by the words “without limitation;”

(iii) references to a “Section” or “Exhibit” are references to a section of, or exhibit to this Master Subscription Agreement; and

(iv) derivative forms of defined terms will have correlative meanings.